Returns & Refunds Policy

Contact Email: [email protected]

At Camra, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.

1. Return Eligibility

We accept returns within 30 days of shipment.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Be returned in its original packaging
  • Include all tags, accessories, manuals, or free gifts that came with the item
  • Be accompanied by proof of purchase, such as an order confirmation or receipt

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Sale or clearance items
  • Gift cards
  • Personalised or custom-made products
  • Perishable goods
  • Personal care, hygiene, or intimate items
  • Items marked as final sale

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at [email protected] .

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the problem

Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or full refund.

4. How to Start a Return

To request a return, please contact our support team at [email protected] with:

  • Your full name
  • Order number
  • Item(s) you want to return
  • Reason for the return

If your return is approved, we will send you return instructions, including the return address and any further steps.

Please do not send items back without contacting us first, as this may delay or prevent processing.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective
  • The wrong item was sent
  • The return is required due to our error

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5 to 10 business days or even 30 business days. Processing times may vary depending on your bank or payment provider.

Refunds will cover the purchase price of the returned item only, unless otherwise required by law. Original shipping charges are non-refundable unless the return is due to our mistake or a faulty item.

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us at [email protected] .

8. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card provider, as processing may take time
  • Contact your bank for further information

If you have done all of this and still have not received your refund, please contact us at [email protected] .

9. Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled, but it may still be eligible for return under this policy.

10. Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

Email: [email protected]