REFUND POLICY
At CAMRA, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds within 28 days from the time you order.
To begin the process, you must contact our customer support team. Your request will then be escalated to our Senior Escalation Team who will evaluate the situation based on the following criteria:
REQUIRED DOCUMENTATION FOR REFUND REQUEST
- Proof of purchase – This can include your receipt, order number, or any other form of proof that you purchased the product.
- Unboxing video – A video clearly showing the condition of the product as it was unboxed. This is mandatory to ensure we can validate your claim.
- Photos of the product – If the product is damaged or malfunctioning, please provide clear pictures of the issue.
The Senior Escalation Team will assess whether your case qualifies for a full or partial refund based on the condition of the product and the provided evidence.
RETURNS POLICY
While we do not accept returns as part of our standard policy, we understand that unique situations can arise.
HOW TO REQUEST A RETURN
If you believe your case warrants a return, please contact our customer support team. Each request will be carefully reviewed, and if approved, you will be instructed to send the product back to our warehouse.
Please note, no exchanges will be made, and you will be responsible for shipping costs.
SHIPPING COSTS FOR RETURNS
In the event that a return is accepted, you will be required to ship the product to our warehouse. Shipping costs for returns are the responsibility of the customer unless otherwise specified.
Contact Us
Email: teamcamra@gmail.com